Think of how difficult it might be for others!

How many times have you been on the phone with the representative of a company and you know he’s not having a real “conversation” with you? Rather he’s reading from a script of some type, gearing his scripted comments to whatever you say.

These types of conversations are increasingly happening as more and more companies orient, what they call, “customer service” departments around a computer system that is the real respondant to your call. The customer service person, with whom you think you’re speaking, is there just to put a human voice on the computer. As speech synthesis becomes more sophisticated the human being will likely be removed as well. It’ll take no more than the same cost benefit calculation manufactures used to substitute capital for labor on assembly lines.

However, regardless of a computer or a human beimg responding to your call eventually it gets to the point where the company’s respondant says, “sorry sir or mamme, I ‘can’t do that!” with the expectation you’ll accept that fait accompli and go about whatever you were doing before the call.

How many times have you ever said, “Ok, I know you can’t do that but please tell me what you ‘think’ you can or might be able to do!”? Probably not too often because we’re totally accustom to believing that most people responding to our call for assistance have very little flexibility to do anything to really assist us other than what the script tells them they can do. Rarely if ever do we hear someone say, “O! you know if I…